{"id":133,"date":"2017-11-24T11:34:23","date_gmt":"2017-11-24T16:34:23","guid":{"rendered":"http:\/\/handmarc.com\/?page_id=133"},"modified":"2017-12-05T19:02:11","modified_gmt":"2017-12-06T00:02:11","slug":"managed-services-support","status":"publish","type":"page","link":"https:\/\/www.handmarc.com\/managed-services-support\/","title":{"rendered":"IT Managed Services Support \u2013 Good Governance Elevates Relationships"},"content":{"rendered":"<p><span style=\"color: #333333;\">Handmarc&#8217;s <span class=\"TextRun SCXW57670671\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW57670671\">services aim to produce better outcomes and improved service delivery in ITSM agreements by building stronger and more productive relationships between IT and its service provider. \u00a0<\/span><\/span><span class=\"TextRun SCXW57670671\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW57670671\">The goal for all parti<\/span><\/span><span class=\"TextRun SCXW57670671\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW57670671\">es\u00a0<\/span><\/span><span class=\"TextRun SCXW57670671\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW57670671\">is to provide consumers with <\/span><\/span><span class=\"TextRun SCXW57670671\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW57670671\">either:<\/span><\/span><\/span><\/p>\n<ul>\n<li><span style=\"color: #333333;\"><span class=\"TextRun SCXW57670671\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW57670671\">a superior and improving level of service, or <\/span><\/span><\/span><\/li>\n<li><span style=\"color: #333333;\"><span class=\"TextRun SCXW57670671\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW57670671\">the same <\/span><\/span><span class=\"TextRun SCXW57670671\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW57670671\">service level<\/span><\/span><span class=\"TextRun SCXW57670671\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW57670671\">s at reduced cost.\u00a0 <\/span><\/span><\/span><\/li>\n<\/ul>\n<p><span style=\"color: #333333;\"><span class=\"TextRun SCXW57670671\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW57670671\">Customers benefit from improved services and lower costs that enable them to scale and grow their <\/span><\/span><span class=\"TextRun SCXW57670671\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW57670671\">business. \u00a0T<\/span><\/span><span class=\"TextRun SCXW57670671\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW57670671\">he <\/span><\/span><span class=\"TextRun SCXW57670671\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW57670671\">benefits to the\u00a0<\/span><\/span><span class=\"TextRun SCXW57670671\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW57670671\">service<\/span><\/span><span class=\"TextRun SCXW57670671\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW57670671\"> provider <\/span><\/span><span class=\"TextRun SCXW57670671\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW57670671\">lie in\u00a0<\/span><\/span><span class=\"TextRun SCXW57670671\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW57670671\">learning\u00a0<\/span><\/span><span class=\"TextRun SCXW57670671\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW57670671\">innovative and improved methods<\/span><\/span> <span class=\"TextRun SCXW57670671\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW57670671\">that provide better service at lower cost (<\/span><\/span><span class=\"TextRun SCXW57670671\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW57670671\">which<\/span><\/span><span class=\"TextRun SCXW57670671\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW57670671\">,<\/span><\/span><span class=\"TextRun SCXW57670671\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW57670671\"> in turn<\/span><\/span><span class=\"TextRun SCXW57670671\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW57670671\">,<\/span><\/span><span class=\"TextRun SCXW57670671\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW57670671\">\u00a0<\/span><\/span><span class=\"TextRun SCXW57670671\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW57670671\">can <\/span><\/span><span class=\"TextRun SCXW57670671\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW57670671\">be applied to other customers)<\/span><\/span><span class=\"TextRun SCXW57670671\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW57670671\"> and improv<\/span><\/span><span class=\"TextRun SCXW57670671\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW57670671\">ing\u00a0<\/span><\/span><span class=\"TextRun SCXW57670671\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW57670671\">its prospects for retaining the company as a customer<\/span><\/span>.<\/span><\/p>\n<h3><span style=\"color: #333333;\">Invoice Validation\u00a0<\/span><\/h3>\n<p><span style=\"color: #333333;\">Organizations <span class=\"TextRun SCXW18339524\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW18339524\">are often uncertain whether they are being charged correctly <\/span><\/span><span class=\"TextRun SCXW18339524\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW18339524\">in their monthly <\/span><\/span><span class=\"TextRun SCXW18339524\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW18339524\">bills<\/span><\/span> <span class=\"TextRun SCXW18339524\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW18339524\">for<\/span><\/span> <span class=\"TextRun SCXW18339524\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW18339524\">services delivered<\/span><\/span><span class=\"TextRun SCXW18339524\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW18339524\">.<\/span><\/span><\/span><\/p>\n<ul>\n<li><span style=\"color: #333333;\"><span class=\"TextRun SCXW18339524\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW18339524\">Are the right things being measured?<\/span><\/span><\/span><\/li>\n<li><span style=\"color: #333333;\"><span class=\"TextRun SCXW18339524\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW18339524\">Have the right things been included<\/span><\/span><span class=\"TextRun SCXW18339524\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW18339524\">?<\/span><\/span><\/span><\/li>\n<li><span style=\"color: #333333;\"><span class=\"TextRun SCXW18339524\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW18339524\">Have<\/span><\/span><span class=\"TextRun SCXW18339524\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW18339524\"> non-chargeable instances been excluded?<\/span><\/span><\/span><\/li>\n<li><span style=\"color: #333333;\"><span class=\"TextRun SCXW18339524\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW18339524\">Is the\u00a0<\/span><\/span><span class=\"TextRun SCXW18339524\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW18339524\">calculated<\/span><\/span><span class=\"TextRun SCXW18339524\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW18339524\">\u00a0volume\u00a0correct\u00a0for<\/span><\/span><span class=\"TextRun SCXW18339524\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW18339524\">\u00a0the services actually delivered<\/span><\/span><span class=\"TextRun SCXW18339524\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW18339524\">?<\/span><\/span><\/span><\/li>\n<\/ul>\n<p><span style=\"color: #333333;\"><span class=\"TextRun SCXW18339524\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW18339524\">Sometimes<\/span><\/span> <span class=\"TextRun SCXW18339524\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW18339524\">doubts arise<\/span><\/span><span class=\"TextRun SCXW18339524\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW18339524\">\u00a0because the organization has no means of independent verification for a count<\/span><\/span><span class=\"TextRun SCXW18339524\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW18339524\">.<\/span><\/span><span class=\"TextRun SCXW18339524\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW18339524\">\u00a0<\/span><\/span><span class=\"TextRun SCXW18339524\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW18339524\">B<\/span><\/span><span class=\"TextRun SCXW18339524\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW18339524\">ut more often it is because a clear repeatable process to validate counts and volumes has not been established<\/span><\/span><span class=\"TextRun SCXW18339524\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW18339524\">,<\/span><\/span><span class=\"TextRun SCXW18339524\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW18339524\"> and <\/span><\/span><span class=\"TextRun SCXW18339524\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW18339524\">accountability <\/span><\/span><span class=\"TextRun SCXW18339524\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW18339524\">for performing the work <\/span><\/span><span class=\"TextRun SCXW18339524\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW18339524\">and <\/span><\/span><span class=\"TextRun SCXW18339524\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW18339524\">the<\/span><\/span><span class=\"TextRun SCXW18339524\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW18339524\">\u00a0<\/span><\/span><span class=\"TextRun SCXW18339524\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW18339524\">associated<\/span><\/span><span class=\"TextRun SCXW18339524\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW18339524\"> due dates have not been assigned.\u00a0 <\/span><\/span><span class=\"TextRun SCXW18339524\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW18339524\">After\u00a0<\/span><\/span><span class=\"TextRun SCXW18339524\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW18339524\">the intensity of service transition, the pressures of day to day <\/span><\/span><span class=\"TextRun SCXW18339524\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW18339524\">operations <\/span><\/span><span class=\"TextRun SCXW18339524\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW18339524\">set in and can leave little time to attend to these needs. I<\/span><\/span><span class=\"TextRun SCXW18339524\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW18339524\">ndeed, <\/span><\/span><span class=\"TextRun SCXW18339524\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW18339524\">the<\/span><\/span><span class=\"TextRun SCXW18339524\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW18339524\"> situation may not come to light until exposed by an internal audit.\u00a0 <\/span><\/span><span class=\"TextRun SCXW18339524\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"SpellingError SCXW18339524\">Handmarc<\/span><\/span><span class=\"TextRun SCXW18339524\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW18339524\"> can <\/span><\/span><span class=\"TextRun SCXW18339524\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW18339524\">help<\/span><\/span><span class=\"TextRun SCXW18339524\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW18339524\"> you<\/span><\/span><span class=\"TextRun SCXW18339524\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW18339524\"> define and establish a comprehensive invoice validation process and monthly operating <\/span><\/span><span class=\"TextRun SCXW18339524\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW18339524\">calendar<\/span><\/span><span class=\"TextRun SCXW18339524\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW18339524\"> to provide confidence <\/span><\/span><span class=\"TextRun SCXW18339524\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW18339524\">in monthly billing\u00a0<\/span><\/span><span class=\"TextRun SCXW18339524\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW18339524\">and<\/span><\/span><span class=\"TextRun SCXW18339524\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW18339524\">\u00a0the assurances<\/span><\/span><span class=\"TextRun SCXW18339524\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW18339524\">\u00a0needed to satisfy financial <\/span><\/span><span class=\"TextRun SCXW18339524\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW18339524\">controls<\/span><\/span>.\u00a0<\/span><\/p>\n<h3><span style=\"color: #333333;\">Governance\u00a0<\/span><\/h3>\n<p><span style=\"color: #333333;\">An ITSM <span class=\"TextRun SCXW194090256\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW194090256\">contract\u00a0<\/span><\/span>with a service provider is a long-term partnership: \u00a0the quality of the relationship strongly influences whether the provider delivers services at\u00a0a level of performance that satisfies end consumers and if the organization is able to realize the significant benefits expected of the contract.\u00a0 A thriving relationship is founded on honest but respectful discourse&#8230; which, in turn, is based on objective information and clear responsibilities within a well-defined\u00a0governance structure.\u00a0 \u00a0<\/span><\/p>\n<p><span style=\"color: #333333;\">Monitoring operational status and identifying which parties are accountable for actions and decisions\u00a0are fundamental elements of governance, but an effective framework involves more.\u00a0\u00a0Regular review of procedures and infrastructure\u00a0to ensure service levels can be maintained results in planned capacity increases, periodic technical and architectural refreshes, continual training, and pin-pointing and correcting service failures.\u00a0 Investigating the causes of failure enables improvements to be made. \u00a0Instead of suffering\u00a0a slow degradation in service, good governance ensures that understanding leads to insight, drives better\u00a0delivery\u00a0performance,\u00a0and\u00a0fosters\u00a0innovation that improves services and increases efficiency. \u00a0Handmarc assesses your existing governance framework and works with you to strengthen weaknesses and fill gaps.<\/span><\/p>\n<h3><span style=\"color: #333333;\">Service Design and Transition\u00a0<\/span><\/h3>\n<p><span style=\"color: #333333;\">Whether <span class=\"TextRun SCXW57444632\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW57444632\">a service is outsourced or provided in-house, <\/span><\/span><span class=\"TextRun SCXW57444632\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"SpellingError SCXW57444632\">Handmarc&#8217;s<\/span><\/span><span class=\"TextRun SCXW57444632\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW57444632\"> Service Design and Transition <\/span><\/span><span class=\"TextRun SCXW57444632\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW57444632\">approach ensures<\/span><\/span><span class=\"TextRun SCXW57444632\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW57444632\">\u00a0the necessary pieces are in place<\/span><\/span><span class=\"TextRun SCXW57444632\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW57444632\">.<\/span><\/span><span class=\"TextRun SCXW57444632\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW57444632\">\u00a0<\/span><\/span><span class=\"TextRun SCXW57444632\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW57444632\">\u00a0<\/span><\/span><span class=\"TextRun SCXW57444632\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW57444632\">It <\/span><\/span><span class=\"TextRun SCXW57444632\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW57444632\">involves planning\u00a0<\/span><\/span><span class=\"TextRun SCXW57444632\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW57444632\">the process of launching and operating the service<\/span><\/span><span class=\"TextRun SCXW57444632\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW57444632\">,<\/span><\/span><span class=\"TextRun SCXW57444632\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW57444632\">\u00a0<\/span><\/span><span class=\"TextRun SCXW57444632\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW57444632\">identifies\u00a0<\/span><\/span><span class=\"TextRun SCXW57444632\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW57444632\">all <\/span><\/span><span class=\"TextRun SCXW57444632\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW57444632\">preparation activities <\/span><\/span><span class=\"TextRun SCXW57444632\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW57444632\">required<\/span><\/span><span class=\"TextRun SCXW57444632\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW57444632\">, and <\/span><\/span><span class=\"TextRun SCXW57444632\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW57444632\">confirms\u00a0<\/span><\/span><span class=\"TextRun SCXW57444632\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW57444632\">the capacity exists to successfully operate and maintain the service.\u00a0 We look beyond factors such as the existence of processes for measurement and calculating charges to whether support is <\/span><\/span><span class=\"TextRun SCXW57444632\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW57444632\">available<\/span><\/span> <span class=\"TextRun SCXW57444632\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW57444632\">and if the<\/span><\/span><span class=\"TextRun SCXW57444632\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW57444632\"> organization has the ability to identify problems with the service<\/span><\/span><span class=\"TextRun SCXW57444632\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW57444632\"> and take corrective actions to prevent<\/span><\/span> recurrence.\u00a0<\/span><\/p>\n<h3><span style=\"color: #333333;\">Performance Measurement\u00a0<\/span><\/h3>\n<blockquote>\n<p style=\"padding-left: 30px;\"><span style=\"color: #333333;\">The KPI is green and the net promoter score is high, yet our users are still grumbling about the service! \u00a0What&#8217;s going on?<\/span><\/p>\n<\/blockquote>\n<p><span style=\"color: #333333;\">It is distressingly common to find organizations that have invested considerable time and effort to define detailed key performance indicators (KPIs). \u00a0However, when put into operation many seem to provide results that are at odds with perceptions. \u00a0 The reason, in part, is because KPIs measure operational factors rather than end user experience.\u00a0 Handmarc can help you review your KPIs and Critical Service Levels (CSLs) and work with you to refine existing measures to align them more closely with perceived service levels.\u00a0 We help you to identify the few that reflect end user experience and should therefore be exposed as CSLs and associated with financial incentives.<\/span><\/p>\n<h3><span style=\"color: #333333;\">Informative Reporting\u00a0<\/span><\/h3>\n<p><span style=\"color: #333333;\">The dashboard in your car tells you how fast you&#8217;re going, <span class=\"TextRun SCXW143162173\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW143162173\">how much fuel you <\/span><\/span><span class=\"TextRun SCXW143162173\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW143162173\">have,<\/span><\/span><span class=\"TextRun SCXW143162173\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW143162173\"> and<\/span><\/span><span class=\"TextRun SCXW143162173\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW143162173\"> alerts <\/span><\/span><span class=\"TextRun SCXW143162173\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW143162173\">you to<\/span><\/span><span class=\"TextRun SCXW143162173\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW143162173\">\u00a0<\/span><\/span><span class=\"TextRun SCXW143162173\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW143162173\">under-inflated <\/span><\/span><span class=\"TextRun SCXW143162173\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW143162173\">tire<\/span><\/span><span class=\"TextRun SCXW143162173\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW143162173\">s <\/span><\/span><span class=\"TextRun SCXW143162173\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW143162173\">or\u00a0<\/span><\/span><span class=\"TextRun SCXW143162173\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW143162173\">when <\/span><\/span><span class=\"TextRun SCXW143162173\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW143162173\">it is time for a service.\u00a0 But it generally doesn&#8217;t tell you much about the condition of the engine (just the check engine light) or <\/span><\/span><span class=\"TextRun SCXW143162173\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW143162173\">the quality of your driving.\u00a0 <\/span><\/span><\/span><\/p>\n<p><span style=\"color: #333333;\"><span class=\"TextRun SCXW143162173\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"ContextualSpellingAndGrammarError SCXW143162173\">So<\/span><\/span><span class=\"TextRun SCXW143162173\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW143162173\"> it is in IT: \u00a0a<\/span><\/span> <span class=\"TextRun SCXW143162173\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW143162173\">dashboard can be used to provide a readily accessible and digestible summary of the current state of a service or process, but <\/span><\/span><span class=\"TextRun SCXW143162173\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW143162173\">it is\u00a0<\/span><\/span><span class=\"TextRun SCXW143162173\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW143162173\">not the tool<\/span><\/span><span class=\"TextRun SCXW143162173\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW143162173\">\u00a0you would use to diagnose the cause of a problem.\u00a0 <\/span><\/span><span class=\"TextRun SCXW143162173\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW143162173\">Dashbo<\/span><\/span><span class=\"TextRun SCXW143162173\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW143162173\">ards<\/span><\/span><span class=\"TextRun SCXW143162173\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW143162173\"> and score<\/span><\/span><span class=\"TextRun SCXW143162173\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW143162173\">cards are most useful when they are focused on informing leaders and revealing\u00a0<\/span><\/span><span class=\"TextRun SCXW143162173\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW143162173\">current health and trends from past periods.\u00a0 Our services help you focus on Informative R<\/span><\/span><span class=\"TextRun SCXW143162173\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW143162173\">eporting<\/span><\/span><span class=\"TextRun SCXW143162173\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW143162173\">,<\/span><\/span><span class=\"TextRun SCXW143162173\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW143162173\">\u00a0<\/span><\/span><span class=\"TextRun SCXW143162173\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW143162173\">a\u00a0<\/span><\/span><span class=\"TextRun SCXW143162173\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW143162173\">separate<\/span><\/span> <span class=\"TextRun SCXW143162173\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW143162173\">functional need <\/span><\/span><span class=\"TextRun SCXW143162173\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW143162173\">distinct\u00a0<\/span><\/span><span class=\"TextRun SCXW143162173\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW143162173\">from <\/span><\/span><span class=\"TextRun SCXW143162173\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW143162173\">equally<span style=\"color: #333333;\"> important<\/span><\/span><span class=\"NormalTextRun SCXW143162173\">\u00a0<\/span><\/span>reporting for\u00a0<span class=\"TextRun SCXW143162173\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW143162173\">monitoring and diagnosis<\/span><\/span><\/span>.<\/p>\n<p>&nbsp;<\/p>\n<p><strong><a href=\"http:\/\/handmarc.com\/software-contract-services\/\">&lt;&lt; \u00a0Software Contract Services<\/a> \u00a0 \u00a0 \u00a0 \u00a0 \u00a0| \u00a0 \u00a0 \u00a0 \u00a0 \u00a0<a href=\"http:\/\/handmarc.com\/ourservices\/\">Services<\/a> \u00a0 \u00a0 \u00a0 \u00a0 \u00a0| \u00a0 \u00a0 \u00a0 \u00a0 \u00a0<a href=\"http:\/\/handmarc.com\/it-process-improvement\/\">IT Process Improvement Services \u00a0&gt;&gt;<\/a><\/strong><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Handmarc&#8217;s services aim to produce better outcomes and improved service delivery in ITSM agreements by building stronger and more productive relationships between IT and its service provider. \u00a0The goal for all parties\u00a0is to provide consumers with either: a superior and improving level of service, or the same service levels at reduced cost.\u00a0 Customers benefit from<\/p>\n<div><a class=\"btn-filled btn\" href=\"https:\/\/www.handmarc.com\/managed-services-support\/\" title=\"IT Managed Services Support \u2013 Good Governance Elevates Relationships\">Read More<\/a><\/div>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/no-sidebar.php","meta":{"jetpack_post_was_ever_published":false,"footnotes":""},"class_list":["post-133","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>IT Managed Services Support \u2013 Good Governance Elevates Relationships &#8211; Handmarc LLC<\/title>\n<meta name=\"description\" content=\"Better outcomes and improved service delivery in ITSM agreements via stronger and more productive relationships between IT and service provider. 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